1. Try before you pay
A free trial of 14 days is available without a payment method, so you can be sure the Platform suits your business before paying anything.
2. Your first paid subscription
If you are not satisfied, you can ask for a full refund of your first subscription payment within 14 days of paying, by writing to info@sog.eg.
3. Renewals
- Renewal payments are not refundable once the new term has started.
- You can turn off automatic renewal at any time before the renewal date; your account stays active until the end of the paid term.
- We do not refund part of a paid term when you cancel, except in the cases in section 5.
4. Upgrades and downgrades
- An upgrade takes effect immediately and is invoiced for the prorated difference over the remaining term.
- A downgrade takes effect from the next renewal.
5. Always refunded in full
- A duplicate or mistaken payment for the same invoice.
- A prolonged inability to provide the service because of a fault on our side.
6. Subscriptions bought through a reseller
Refunds for subscriptions bought through an authorised reseller are requested from that reseller, under your agreement with them.
7. How refunds are paid
- Refunds are made to the original payment method.
- We start the refund within 3 working days of accepting the request; the amount may take up to 14 working days to arrive, depending on the bank or payment gateway.
8. Contact
For refund requests or any question: info@sog.eg