This policy explains how Smart One Software ("we") collects, uses and protects personal data when you use the Sherkety platform, in line with Egypt's Personal Data Protection Law No. 151 of 2020.
1. Our role
- Your account data (registration, billing and how we contact you): we are responsible for processing it.
- The data your company enters into the system (its clients, employees, invoices…): your company is responsible for it, and we process it on its behalf and on its instructions, only to provide the service.
2. What we collect
- Registration data: name, company name, phone number, email address, password (stored with one-way hashing and never recoverable).
- Billing data: plan, invoices, payment status. Card details are entered directly with the payment gateway and never reach us.
- Usage and security data: IP address, browser type, and a log of actions taken inside the account (for security and auditing).
- The data you enter into the system, as described in section 1.
3. How we use it
- To create your account, run the service and provide support.
- To bill and collect subscriptions.
- To send necessary service messages (verification codes, invoices, alerts).
- To protect the Platform and prevent fraud and misuse.
- To meet legal requirements.
We do not sell personal data, and we never use your company's data for advertising.
4. Who we share it with
We share the minimum needed to provide the service with trusted providers, and only when you use the feature they support:
- Payment gateways (Fawaterk, CashUp): to complete payments.
- Messaging providers (WhatsApp/Meta, Telegram, email providers such as Google and Resend): to send the messages you ask us to send.
- AI assistant provider (OpenAI): conversation content only, when you use the "Malek" assistant.
- The Egyptian Tax Authority: the invoice data you choose to submit to the e-invoicing system.
- Hosting and backups: our hosting servers, and encrypted backups on a cloud storage service (Google Drive).
- Public authorities: where the law requires it.
5. Cookies
We use only the cookies needed to run the Platform (your login session, protection against forged requests, and your language and dark-mode preferences). We use no advertising or tracking cookies.
6. How long we keep it
- Account data is kept for as long as the subscription is active.
- After a subscription ends, data is kept for 90 days so the account can be reactivated or exported, and may then be deleted.
- Some billing records may be kept for as long as the law requires.
- Backups are deleted automatically on their own retention cycle.
7. How we protect it
- Encrypted connections (HTTPS) on every page of the Platform.
- Each company's data isolated from every other company's.
- Hashed passwords, and sensitive integration credentials stored encrypted.
- Encrypted backups and an audit log of sensitive actions.
8. Your rights
You may ask to see, correct, delete or receive a copy of your data, or object to its processing, by writing to info@sog.eg. If your data is held by one of the companies using the Platform (as one of its clients or employees), please contact that company directly; we will help it respond to your request.
9. Children
The Platform is a business tool and is not intended for anyone under 18.
10. Changes to this policy
We may update this policy and will notify you of material changes through the Platform or by email.
11. Contact
Smart One Software — info@sog.eg — https://sog.eg